July 13, 2024
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Kraken Crypto Exchange Review: Top Trading Platform

Kraken Crypto Exchange Review: Top Trading Platform

If you’re looking into digital assets, you might be checking out Kraken. It’s known for its strong security and a wide range of coins. Kraken is great for both new and experienced traders of altcoins. It has competitive fees and offers over 240 cryptocurrencies, making it a top choice for trading digital assets.

Key Takeaways

  • Kraken is ranked second on the crypto exchange security review site CER.
  • Charges 0.9% flat fee for stablecoins and 1.5% for other cryptos with Instant Buy.
  • Offers more than 240 cryptocurrencies, including Bitcoin, Ethereum, and Dogecoin.
  • Kraken Pro platform features lower fees based on trading volume.
  • 95% of deposits are held offline in cold storage units, enhancing security.
  • Operations are not available to residents in New York and Washington.
  • Provides 24/7 customer support via live chat, phone, and email, though reviews of response times vary.

Introduction to Kraken Crypto Exchange

Kraken is a key player in the crypto world, known for its digital asset security and great user experience. It started in 2011 and grew to offer many features with strong customer support. Kraken helps users worldwide, focusing on safety and following the rules.

Overview of Kraken

Kraken is a top crypto exchange based in San Francisco, USA. It has a huge selection of cryptocurrencies, with 245 assets to trade, including Bitcoin, Ether, and Solana. You can also trade unique assets like NFTs and engage in derivatives and futures trading. It supports seven fiat currencies like USD, EUR, and JPY.

Kraken makes trading easy with high liquidity and fair prices. Fees range from 0% to 0.40% of the order cost, depending on several factors. It uses 2FA and SSL encryption for strong digital asset security.

Quick History and Background

Kraken has seen ups and downs since starting. In 2024, it’s expected to make $1 billion to $2 billion, making up about 7% of the global crypto market. But, it faced a big security issue in June 2024, losing $3 million. It also faced SEC accusations of selling unregistered securities.

Despite these issues, Kraken still focuses on keeping users safe and happy. However, it has had trouble with customer support. The average response time is 3 to 5 weeks, and it has a low Trustpilot score. Most reviews are 1-star, mainly because of account closures without clear reasons.

Kraken is working to improve, buying TradeStation Crypto to grow in the US and launching Kraken International for institutions and high net-worth individuals. These moves aim to make Kraken a leading crypto exchange in digital asset security, user experience, and customer support.

Who Is Kraken Best For?

Kraken is great for all kinds of crypto investors, from beginners to advanced traders. It has almost 200 digital assets you can trade, but remember, about 40 are not for U.S. investors.

Kraken has lower fees than Coinbase, which is good news for traders. For example, Kraken charges 1.5% for buying or selling crypto and 0.9% for stablecoins. Coinbase’s fees start at $0.99 and can go up to $2.99. Advanced traders will like Kraken Pro’s fees, which can be as low as 0.0% to 0.40%.

Kraken is also very secure. It uses 2FA, air-gapped cold storage, and SSL encryption to protect your assets. This makes it a safe choice for those worried about security.

Kraken stands out with its educational resources. It offers guides, videos, and webinars for all traders. Beginners will find these resources very helpful in making smart choices about which cryptocurrencies to pick.

Customer support at Kraken is top-notch. You can get help 24/7 through live chat, email, and phone. Even though some areas like New York and Washington have restrictions, Kraken supports traders in 176 countries.

Platform Trading Fees Cryptocurrencies Supported Maximum Daily Deposit/Withdrawal (USD) Security Measures Customer Support
Kraken 0.0% to 0.26% 200 $100,000 2FA, cold storage, SSL encryption 24/7 live chat, email, phone
Coinbase 0.50% 210 $25,000 AES-256 encryption, 2-step verification Email, phone support

Kraken is great for margin trading, offering up to five times leverage. This is perfect for traders who want to increase their potential gains. Coinbase also offers margin trading but has temporarily stopped it.

In summary, Kraken is a top choice for many crypto investors. It excels in fees, security, support, and education. Its comprehensive and user-friendly approach helps traders make informed decisions and develop effective strategies.

Supported Cryptocurrencies

Kraken is a leader in supporting a wide range of cryptocurrencies. It offers trading opportunities for all kinds of investors. From big names like Bitcoin (BTC) and Ethereum (ETH) to smaller coins and stablecoins, Kraken covers the needs of the market.

Major Cryptocurrencies

Kraken is a top choice for bitcoin trading. It lists popular coins such as Bitcoin, Ethereum, Cardano (ADA), Solana (SOL), and Ripple (XRP). With over 250 cryptocurrencies, users can trade bitcoin, altcoins, or explore the wider market easily.

Lesser-Known Coins

Kraken also supports altcoin trading with a wide selection of lesser-known cryptocurrencies. This lets traders look into new projects and alternative tokens. With about 180 tradable cryptocurrencies, Kraken caters to both traditional and adventurous investors.

Stablecoins and Fiat Currencies

Kraken offers stablecoin trading with options like USD Coin (USDC) and Tether (USDT). These stable assets help balance the unpredictable crypto market. Plus, it trades against 8 fiat currencies, making it easy to move between digital and traditional money. This makes Kraken a full-service platform for those moving between crypto and traditional finance.

Trading Features and Tools

Kraken is known for its powerful trading tools and features for both new and seasoned traders. Let’s explore what sets Kraken apart in the crypto trading scene.

Kraken Platform Overview

Kraken offers over 230 cryptocurrencies for trading, catering to various trading strategies. It supports more than 130 crypto trading pairs, making it versatile. But, it’s important to know that staking and rewards are no longer available due to a settlement with the SEC, affecting U.S. customers.

The platform’s storage and security are rated 4.5 out of 5 stars. This shows a strong commitment to keeping users’ assets safe.

Kraken Pro Features

Kraken Pro is ideal for those seeking a more advanced and cost-effective trading experience. It offers lower trading fees starting at 0.25% for makers and 0.40% for takers. These fees decrease with higher trading volumes.

The interface is packed with analytical tools, charts, and overlays. This gives traders the insights they need for technical strategies. Kraken Pro also supports margin trading, allowing up to 5x leverage on spot trades and up to 50x on Kraken Futures.

Advanced Trading Options

Kraken offers advanced trading options for those seeking more depth. Margin trading lets you trade with borrowed funds, potentially increasing your returns. Fees start at 0.02% for margin trading, with a rollover fee of 0.2% every 4 hours.

Kraken’s futures trading offers up to 50x leverage, adding another layer of strategy for experienced traders. Regular traders can also get a personal account representative for tailored support, enhancing their trading experience.

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Whether you’re new to crypto or an experienced trader, Kraken has everything you need. It combines security, a vast asset selection, and advanced trading tools. This makes it a top choice for many in the crypto world.

Ease of Use

Kraken makes starting your crypto trading journey easy with a quick account setup and verification. It doesn’t matter if you’re new to crypto or have been trading for years. Kraken offers a smooth and efficient way to manage your account.

Account Setup and Verification

Creating an account on Kraken is simple. The platform guides you through each step, making it easy for beginners. The verification process is fast, so you can start trading quickly. Kraken accepts many fiat currencies like USD, EUR, GBP, and AUD, welcoming traders from around the world.

User Experience and Interface

Kraken shines with its easy-to-use interface. It suits both new and experienced traders. Beginners will love the Instant Buy feature for fast crypto purchases. Meanwhile, advanced traders can explore the tools on Kraken Pro.

Kraken supports over 250 cryptocurrencies and has more than 170 trading pairs for margin trading. This makes it easy to manage a wide range of assets. You can trade with up to 50x leverage on its Futures platform for big gains. The Cryptowatch tool provides live market data, helping you make smart choices.

Kraken’s interface is highly rated for its ease of use, with a 5/5 score. It’s trusted by over 10 million clients and offers 24/7 support. With a daily trading volume of over $1 billion, Kraken is a top choice for crypto trading.

Kraken Crypto Exchange Review

We’re going to look at what makes Kraken a top crypto exchange. We’ll focus on its fees, security, and support for customers. These are key to seeing how reliable Kraken is as a place to trade.

Fee Structure

Kraken has a fee plan for both new and active traders. Trading fees start at 0.26%, but they drop as you trade more. For example, maker fees can hit 0.16% for up to $50,000 in trading volume. For volumes over $10 million, fees can even be 0%.

Taker fees start at 0.26% and go down as you trade more too. Kraken Pro also offers low fees, making it great for traders who trade a lot.

Here’s a quick look at Kraken’s fees:

Service Fees
Maker Fees (up to $50,000) 0.16%
Maker Fees (over $10 million) 0.00%
Taker Fees 0.26%
Instant Buy (Stablecoins) 0.9%
Instant Buy (Other Cryptos) 1.5%

Security Measures

Kraken is serious about keeping your trading safe. They keep 95% of deposits in cold storage units. This means your money is safe and sound.

They also test for vulnerabilities and use strong encryption to protect your info. Plus, their servers are in secure cages and watched over all the time. This keeps them safe from hackers.

Customer Support

Kraken offers top-notch support for its users. They have 24/7 help through live chat, email, and phone. This means you can get help anytime you need it, making trading smoother.

With over 200 cryptocurrencies to trade and a big selection of assets, Kraken is known for its focus on low fees, security, and great support.

Fees and Charges

It’s important to know about Kraken’s fees and charges if you want to keep your crypto transaction costs low. Kraken has a tiered fee system. This means both new and experienced traders find the fees fair.

Standard Fees

Kraken’s standard fees for buying crypto are clear. The Instant Buy feature lets users quickly buy crypto with a credit or debit card. But, this quick service has a price.

Buying crypto with a card used to cost 0.9% for stablecoins and 1.5% for other coins, plus an extra 3.75% for card payments. Withdrawals have different fees for each coin, and FedWire withdrawals cost between $4 and $35. Kraken usually doesn’t charge for depositing crypto, but some coins like Terra Classic and TerraUSD Classic have a 0.5% tax burn fee.

Kraken Pro Fees

For better rates, Kraken Pro is a good choice. It can lower exchange fees. Maker fees start at 0.16% and can drop to 0% with enough trading. Taker fees range from 0.26% to 0.10%.

High-volume traders get even lower fees on Kraken Pro, including for futures trading. Spot trading fees for makers and takers are also reduced based on how much you trade. Plus, Kraken supports over 261 cryptocurrencies, helping traders keep their crypto transaction costs low.

In summary, Kraken’s fees are clear and easy to understand. By picking the right platform and knowing the costs, traders can make better decisions and keep their fees down.

Security and Storage

Kraken is a top choice for keeping cryptocurrency safe. Since 2011, it has never been hacked, showing its strong commitment to protecting users’ money. It’s known for its cold storage crypto solution, where 95% of user funds are kept offline in safe places.

Cold Storage Solutions

Cold storage is key to keeping cryptocurrency safe at Kraken. Most funds are kept offline, making it hard for hackers to get to them. Guards and special cameras watch over these cold storage places. This means even if something bad happens, your money is still safe.

Platform Security

Kraken keeps an eye on things 24/7 and uses strong encryption to protect your data. Your personal info is encrypted and you can control who can access your account with API keys. This way, the platform is protected from top to bottom.

User Security Settings

Users can help keep their accounts safe too. Kraken offers two-factor authentication (2FA) for extra security. To get more features like paying with a credit card, you need to verify your identity with a government ID and selfie. This helps stop others from getting into your account.

Opening a Kraken Account

Opening a Kraken account is easy for both new and experienced traders. Kraken’s design makes setting up your account quick and simple. Just follow these steps to get started.

Step-by-Step Guide

Here are the steps to set up your Kraken account:

  1. Visit Kraken’s Website: Go to the Kraken website and click on “Create Account.”
  2. Provide Basic Information: Enter your email, create a username and password, and agree to the terms of service.
  3. Email Verification: Check your email for a verification link from Kraken and click on it to confirm your email address.
  4. Complete Profile Information: Fill in your personal details such as name, date of birth, and address.
  5. Set Up Two-Factor Authentication: For added security, enable two-factor authentication (2FA) on your Kraken account.
  6. Verify Your Identity: Follow the verification procedures by uploading a government-issued photo ID and any additional documentation required.
  7. Start Trading: Once your account is verified, you can deposit funds and begin trading.
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Verification Process

Kraken’s verification process is designed to meet global standards while being user-friendly. It involves several levels, depending on what you want to do.

Verification Level Requirements Features Unlocked
Starter Basic information, email verification Crypto deposits, trades, and withdrawals
Intermediate Photo ID, proof of residence Fiat deposits and withdrawals, increased limits
Pro Financial statements, KYC questionnaire Higher trade limits, additional funding methods

Verifying your identity on Kraken unlocks more features and secures your assets. With support for over 240 cryptocurrencies, including Bitcoin, Ethereum, and Cardano, you have many trading options. Kraken’s 24/7 customer support adds extra security, though opinions on their support vary. Kraken is a top choice for creating a crypto exchange account due to its strong security and wide range of features.

Trading Experience on Kraken

My experience trading crypto on Kraken has been smooth, thanks to its easy-to-use interfaces and wide support for cryptocurrencies. Whether I’m using the basic Kraken platform or the advanced Kraken Pro, buying cryptocurrencies is straightforward.

Buying and Selling

Kraken lists over 240 cryptocurrencies, including big names like Bitcoin, Ethereum, Cardano, Solana, and Dogecoin. The process of buying and selling is easy, thanks to a wide range of digital assets and a user-friendly design. The Instant Buy option has a 0.9% fee for stablecoins and 1.5% for other crypto, making it easy to get the assets you want fast.

For more active traders, Kraken Pro offers a great fee structure. Maker fees range from 0.16% to 0.10%, and taker fees from 0.26% to 0.10%, depending on how much you trade. This makes it a good choice for those who buy cryptocurrencies often.

Conversion and Deposit Options

Kraken’s conversion and deposit options are key to a good trading experience. It supports eight fiat currencies, making it easy for more people to turn their money into digital assets. Users can manage their accounts and deposits on their own, giving them control over their transactions.

Kraken also offers margin trading up to 5x leverage for spot trades on over 170 pairs, but this is only for U.S. users with a lot of assets. The Futures platform provides up to 50x leverage, great for traders aiming for big returns.

  1. 24/7 customer support is available via live chat, phone, and email, ensuring help is always there.
  2. Strong security features, like two-factor authentication and a global settings lock, protect accounts.
  3. 95% of deposits are kept offline in cold storage units, keeping your funds safe.

Kraken shows its commitment to users with flexible features and strong security. It’s a top choice for both new and experienced investors, offering a secure and full-featured platform for trading and buying cryptocurrencies.

Customer Support and Satisfaction

Kraken offers crypto exchange customer service in many ways, serving over 9 million users in 190 countries. They aim to help users everywhere with their support.

Support Channels

Kraken has 24/7 customer support through several channels:

  • Live Chat: Users can chat with support agents at any time for quick help.
  • Help Center: This section has articles and FAQs for common problems.
  • Email Support: For questions that need more detail, users can email support.

This wide support system is key for solving user problems, from setting up accounts to big trades. But, how well crypto exchange customer service works is what users say.

User Reviews and Feedback

On TrustPilot, Kraken has a 2.4-star rating from traders. Some like its security and features, like being ISO/IEC 27001:2013 certified and having safe storage. But, there are complaints about slow withdrawals, delayed customer service, and downtime.

Yet, there’s good feedback too. Users say Kraken is great at recovering stolen Bitcoins, offering many ways to help. Reviews also praise its efforts to improve services based on what traders say, helping to regain trust.

Kraken uses many support options and listens to trader reviews to better serve users. This makes it a top choice in the crypto exchange world.

Regulatory Compliance

Kraken is serious about following the rules of crypto regulation in the U.S. and around the world. This means the platform works within the laws of different places. It makes sure trading on Kraken is safe for everyone.

Compliance in U.S. States

In the U.S., Kraken is registered with FinCen and meets many legal requirements. But, rules for crypto can change from state to state. This means Kraken can’t be used in some U.S. places.

Even though it helps over 10 million users and supports more than 200 cryptocurrencies, it doesn’t offer staking to U.S. clients. Also, Kraken paid $30 million to the U.S. Securities and Exchange Commission for not registering its staking program correctly.

Global Regulatory Standing

Kraken works in over 230 countries, but not in places where it’s banned by laws or sanctions. It follows the rules in these areas by getting the right licenses. For example, it has licenses from FINTRAC in Canada and in the UK, Australia, and some Asian countries.

Kraken also uses strong security steps, like two-factor authentication, cold storage, and multi-signature wallets. These steps have helped Kraken be the only big exchange that has never had a security problem. It shows Kraken’s strong focus on following the rules.

Kraken stays on top of legal changes to make sure trading is safe for users all over the world.

Mobile App Functionality

Kraken’s app is a top choice for mobile crypto trading. It’s great for both new and experienced traders. You can easily switch from using a desktop to the mobile app without losing any features or ease of use.

Features of the Mobile App

Kraken’s app offers a lot for different trading needs. It supports Forex, Indices, Staking, Futures, Spot, and Margin trading. You can also use an NFT marketplace and track your portfolio. The app is very secure, with high-level encryption and 2 Factor Authentication (2FA).

Feature Available on Kraken Mobile App
Forex & Indices Yes
Futures Trading Yes
Spot & Margin Trading Yes
NFT Marketplace Yes
Portfolio Tracking Yes
Staking Yes
High-Level Security Yes

Usability and User Experience

The app user interface on Kraken is easy to use and designed for everyone. It looks clean and simple, so no one feels lost. Setting up an account and finding your way around is easy.

Kraken really cares about making things easy for users. They offer 24/7 customer support, a responsive app design, and a smooth trading experience. This makes Kraken a solid choice for trading on your phone. It’s perfect for anyone, from beginners to experts in mobile crypto trading.

Comparisons with Other Crypto Exchanges

Kraken stands out in the world of cryptocurrency exchanges. It shines in transaction fees, security, and the variety of assets it supports. Let’s explore how it compares with other big names in the crypto world.

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Kraken vs Coinbase

Kraken and Coinbase often face off in crypto service comparisons. Kraken supports over 200 cryptocurrencies and has fees from 0.00% to 0.40%. This makes it great for traders who deal in large volumes. Coinbase supports over 5,500 assets but has fees from 0.00% to 0.60%. It has also faced issues with the SEC, which might affect some users’ decisions.

Kraken vs Binance

Looking at Kraken and Binance, the focus is on user experience and fees. Binance is known for its wide range of coins and good prices. But, Kraken stands out for its focus on security and following the rules. Its tiered fees and secure trading options make it a strong choice against Binance’s wider but less secure offerings.

Advantages and Disadvantages

Each crypto exchange has its pros and cons, making comparisons complex. Here’s a brief look at how Kraken compares with some competitors:

Exchange Supported Cryptocurrencies Transaction Fees
Kraken 250+ 0.00% – 0.40%
Crypto.com 350+ 0.00% – 0.075%
Gemini 80+ 0.00% – 1.49%
Coinbase 260+ 0.00% – 0.60%
Binance Varies Competitive, but varies

Kraken may not offer the most cryptocurrencies, but it’s a top choice for low fees and high security. This makes it a reliable option for both new and seasoned crypto traders.

Pros and Cons of Kraken

Kraken is a top choice for trading cryptocurrencies, offering many benefits for both new and experienced traders. It stands out with its wide range of over 230 different coins and more than 130 crypto trading pairs. This variety gives traders and investors many options.

Another big plus is Kraken Pro’s low fees, especially for traders who trade a lot. NerdWallet has praised these fees as some of the lowest around.

Notable Advantages

Kraken is serious about keeping your money safe. It keeps 95% of deposits offline and uses strong security measures. This has earned it a top 4.5 out of 5-star rating for storage and security.

The platform is easy to use, with both basic and advanced interfaces. It also has highly rated mobile apps for iOS and Android. Plus, its 24/7 customer support gets a perfect 5-star rating.

Potential Drawbacks

But, there are some downsides to consider. Instant buy fees can be high, with debit card purchases costing up to 5%. Also, U.S. users face some limits, like no staking services in some states.

Some users are unhappy with the customer service and fund management. There have been delays in support responses too. The end of its staking and rewards program is another issue for some users.

In conclusion, Kraken is strong in security, variety, and fees for big traders. But, high instant buy fees, customer service issues, and U.S. limits are things to think about. Weighing these points can help you decide if Kraken is right for you.


What is Kraken, and what makes it a standout cryptocurrency trading platform?

Kraken is a top choice for trading cryptocurrencies. It’s known for its strong focus on security and offers many options for traders. Whether you’re new or experienced, it has something for you, including competitive fees and advanced trading tools.

How has Kraken’s history shaped its current offerings?

Since starting in 2011 and launching in 2013, Kraken has grown a lot. It’s always focused on making trading safe, easy, and helpful for users. This has made it a top pick for those in the crypto market.

Who is best suited to use Kraken?

Anyone interested in crypto can use Kraken. It’s great for those who want a wide range of cryptocurrencies, low fees, and advanced trading tools. Plus, it’s known for its strong security.

What cryptocurrencies can I trade on Kraken?

Kraken lets you trade over 245 digital assets. You can find major coins like Bitcoin and Ethereum, plus many others. It even offers some stablecoins and fiat currency pairs.

What trading features and tools does Kraken offer?

Kraken has two main platforms: one for beginners and another for pros. Both offer advanced trading options. However, some features like margin and futures trading are not available in the U.S.

How user-friendly is Kraken for account setup and verification?

Setting up and verifying your account on Kraken is easy and quick. The site is designed to be simple for both new and seasoned traders. This makes managing your account straightforward.

What can I expect in terms of fees and charges on Kraken?

Kraken’s fees depend on how you trade. Instant buys have standard fees, but Kraken Pro users get lower rates. This way, you can save money by using the platform smartly.

How does Kraken ensure the security of my funds and personal information?

Kraken is a leader in keeping your crypto safe. Most of your funds are stored in cold storage. They also use strong security steps and encourage you to add extra protection with two-factor authentication.

What is involved in opening a Kraken account?

Creating a Kraken account is easy and follows a clear guide. They make sure to follow the law and help new users get started without hassle.

What trading experience does Kraken offer?

Kraken makes trading smooth with easy-to-use interfaces for buying and selling. It also offers many ways to convert and deposit money.

How can I reach Kraken’s customer support, and what should I expect?

You can get help from Kraken through live chat, phone, or email. They’re working hard to improve their support, even though some users have mixed feelings about it.

How does Kraken comply with regulatory standards?

Kraken follows the rules in the U.S. and around the world. They’re always updating to meet new laws, which helps keep users safe.

What features does the Kraken mobile app offer?

The Kraken app is packed with features for all traders. It’s easy to use and lets you trade anywhere. You still get full access to Kraken’s services.

How does Kraken compare to other crypto exchanges like Coinbase and Binance?

Kraken is known for its low fees and strong security. While Coinbase and Binance have their own perks, Kraken’s unique features and fees make it a strong choice.

What are the pros and cons of using Kraken?

The good things about Kraken include low fees for pros, a wide selection of coins, and strong security. But, it has higher fees for instant buys and limited services in some U.S. areas.
About Author

Mathew Howells

Matthew Howells is a renowned specialist in the field of cryptocurrencies and cryptocurrency contract programming. With years of industry experience, Matthew has earned a reputation as an expert through his deep knowledge of blockchain technology, smart contracts, and the development of decentralized applications (dApps). His work focuses on creating secure and efficient solutions for digital transactions and the automation of financial processes. Matthew regularly shares his expertise through publications, speaking engagements at conferences, and as an advisor on cryptocurrency projects.